Guest Relations Supervisor (Front Office - Required to Speak Japanese)

Rooms & Guest Services Full-time Estimated $2,800 - $4,500 / month (role-title estimate)

Role summary

At Mandarin Oriental, Singapore, this Guest Relations Supervisor (Front Office - Required to Speak Japanese) role focuses on maintaining operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction. Requirements include diploma, Advanced/Higher/Graduate and diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction.
Manage room control, monitor availability and efficient release of rooms for arrival guests.
Read through guests’ arrival report and see to all guest’s requests and needs according to MOHG established services by guest categories standards.
Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.

Requirements

Diploma, Advanced/Higher/Graduate
Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
Good communication and interpersonal skills
Minimum JLPT-N2 and fluent in spoken Japanese to liaise with Japanese-speaking guests
Presence of Japanese-speaking guests.

Role Quick Info

Company Mandarin Oriental

Brand Mandarin Oriental, Singapore

Category Rooms & Guest Services

Location Singapore

Address 5 Raffles Avenue, Marina Square, 039797

Work type Full-time

Pay Estimated $2,800 - $4,500 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.