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Mandarin Oriental · Mandarin Oriental, Singapore

Assistant Front Office Manager

Rooms & Guest Services Full-time Estimated $3,200 - $5,200 / month (role-title estimate)
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Role summary

At Mandarin Oriental, Singapore, this Assistant Front Office Manager role focuses on read through arrival report and ensure accuracy of guest history, services and amenities are accorded.

Summary based on employer-provided role details.

Role highlights

Responsibilities

  • Read through arrival report and ensure accuracy of guest history, services and amenities are accorded.
  • Meet VIPs and perform guest relation duties and obtain comments and feedback.
  • Motivate all Front Office colleagues to upsell rooms and achieve higher average room rate
  • Monitor in implement action plans where necessary for Fans of M. O. member enrolment and premium spend including on property signup.
  • Monitor major group movement and coordinate with the various department

Role Quick Info

Location Singapore
Address 5 Raffles Avenue, Marina Square, 039797
Work type Full-time
Pay Estimated $3,200 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.

Tags

11 labels
HotelRoomsGuest ExperienceGuest-FacingFront OfficeLeadershipEntry LevelRequires ExperienceCustomer RecoveryF&BFull-Time