Assistant Banquet Operations Manager

Events & Banquet Full-time Estimated $3,200 - $5,200 / month (role-title estimate)

Role summary

At Mandarin Oriental, Singapore, this Assistant Banquet Operations Manager role focuses on communicate with respective Event Management Manager / Executive in order to fully understand guests’ requirements. Requirements include responsible for the smooth running of functions and achieve high level of guests’ satisfaction and Supervise subordinates and ensure that they carry out their responsibilities.

Summary based on employer-provided role details.

Role highlights

Responsibilities

To communicate with respective Event Management Manager / Executive in order to fully understand guests’ requirements.
To ensure guest needs and guest expectations are met by providing an efficient and professional service
Handles guest’s complaints politely, promptly and professionally, communicates with duty manager, senior F&B management and Events Management timely. For all guest service complaints a SIR report needs to be raised.
To guide the operations, in order to ensure that guest satisfaction is monitored and where appropriate, rectified throughout the guest experience
To ensure that all function rooms are set up in accordance to the Banquet Event Order.

Requirements

Responsible for the smooth running of functions and achieve high level of guests’ satisfaction.
Supervise subordinates and ensure that they carry out their responsibilities.
Provide positive coaching, guidance and on-the-job and group training for subordinates as well as casual labour.
Decisive and solve problem using best judgment in the absence of Immediate Supervisor.
Control staffing and casual labour cost, ensuring that work hours per deployed staff is properly utilized.

Role Quick Info

Company Mandarin Oriental

Brand Mandarin Oriental, Singapore

Category Events & Banquet

Location Singapore

Address 5 Raffles Avenue, Marina Square, 039797

Work type Full-time

Pay Estimated $3,200 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.