Duty/Night Manager

Operations Full-time likely Estimated $4,500 - $8,000 / month (title-based)

Role summary

At ibis Singapore on Bencoolen, this Duty/Night Manager role focuses on maintaining service standards, overseeing staff performance, and ensuring profitability and guest loyalty in line with Accor’s vision and values. Requirements include ensure guests enjoy a seamless and pleasant stay from arrival to departure and Maintain close relationships with guests throughout their stay to foster loyalty. Anticipate guests’ needs and take proactive measures to meet them.

Summary based on employer-provided role details.

Role highlights

Responsibilities

This role is responsible for maintaining service standards, overseeing staff performance, and ensuring profitability and guest loyalty in line with Accor’s vision and values.
Provide management presence and operational support across all hotel departments, focusing on Front Office operations.
Ensure profitability by meeting departmental quantitative and qualitative targets.
Lead, motivate, and support the Front Office team to deliver high-quality guest service. Champion and implement all guest

Requirements

Ensure guests enjoy a seamless and pleasant stay from arrival to departure.
Maintain close relationships with guests throughout their stay to foster loyalty. Anticipate guests’ needs and take proactive measures to meet them.
Handle and resolve guest complaints promptly when escalated beyond team members.
Monitor guest satisfaction through tools such as the Voice of the guest (VOG) program, online reviews, surveys, and in-house feedback. Uphold and actively demonstrate the Accor Vision and Values in daily operations.
Diploma in Hospitality Management or equivalent

Role Quick Info

Company Accor

Brand ibis Singapore on Bencoolen

Category Operations

Location Singapore

Work type Full-time likely

Pay Estimated $4,500 - $8,000 / month (title-based)

Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.