Guest Services Agent

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-title estimate)

Role summary

At Holiday Inn Singapore, this Guest Services Agent role focuses on attending to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she is unable to assist. Requirements include ability to read and write English.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she is unable to assist
Upsell established upsell packages to guests to improve the Hotel’s RevPAR and Total Revenue
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Maintains cashier float and ensures accurate daily report of all money received
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

Requirements

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Able to read and write English.
Proficient in the use of Microsoft Office and Front Office System.
Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, cashiering, foreign exchange and assisting them with inquiries.

Role Quick Info

Company IHG Hotels & Resorts

Brand Holiday Inn Singapore

Category Rooms & Guest Services

Location Singapore

Address 11 Cavenagh Road, 229616

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.