Guest Services Agent

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-title estimate)

Role summary

At IHG, this Guest Services Agent role focuses on assisting the Duty Manager in the hotel's revenue growth by leveraging on the company's systems, procedures, and business processes. Requirements include check guests in – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys and Check guests Out - Print and confirm details of payment and bill for guests upon check out.

Summary based on employer-provided role details.

Role highlights

Responsibilities

To assist the Duty Manager in the hotel's revenue growth by leveraging on the company's systems, procedures, and business processes.
Handling guest check-out and billing in an efficient, friendly and hassle-free manner.
Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.
Participate in programs that drive improvements in team member engagement and are aligned with the ‘Holiday Inn Express
Make Every Interaction Counts’ brand service behaviours.

Requirements

Check guests in – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys.
Check guests Out - Print and confirm details of payment and bill for guests upon check out
Answer any guests' inquiries practically and simply in adherence to brand standards.
Handle guests' complaints appropriately adhering to brand standards.
Handle cashiering, payment, and foreign currency exchange accurately.

Role Quick Info

Company IHG Hotels & Resorts

Brand IHG

Category Rooms & Guest Services

Location Singapore

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.