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Hilton · Hilton Singapore Orchard

Guest Experience Executive

Rooms & Guest Services Full-time Estimated $3,000 - $5,200 / month (role-title estimate)
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Role summary

At Hilton Singapore Orchard, this Guest Experience Executive role is part of Rooms & Guest Services in Singapore. Requirements include be the brand ambassador of hotel, providing a positive “first impression” while guests walk-in to the hotel and Create a “WOW” experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive guest and VIP expectations.

Summary based on employer-provided role details.

Role highlights

Requirements

  • Be the brand ambassador of hotel, providing a positive “first impression” while guests walk-in to the hotel.
  • Create a “WOW” experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive guest and VIP expectations
  • Proactively greet guests at arrival lobby, providing direction, escort guest to the destination, responding with appropriate actions & provide accurate information such on outlet operating hours, on-going promotions, special VIP programs, events, etc.
  • Serve as the main point of contact for VIP guests & ensure hotel departments are fully briefed on VIP guest.
  • Drive departmental objectives for self and team, and work together to achieve the department goal and KPIs accordingly.

Role Quick Info

Company Hilton
Location Singapore
Address 333 Orchard Road, 238867
Work type Full-time
Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.

Tags

10 labels
HotelRoomsGuest ExperienceGuest-FacingFront OfficeLeadershipEntry LevelShift WorkF&BFull-Time