Role details
Hilton · Hilton Singapore Orchard
Assistant Guest Experience Manager
Rooms & Guest Services Full-time Estimated $3,200 - $5,200 / month (role-title estimate)
Role summary
At Hilton Singapore Orchard, this Assistant Guest Experience Manager role is part of Rooms & Guest Services in Singapore. Requirements include experience team, drive departmental objectives for self and team, ensure effective communication and working in a team to reach department KPIs and Create a “WOW” experience of guests, elevating on guest experience - inclusive of high impact touch points and consistently meet and exceed guests and VIP expectations.
Summary based on employer-provided role details.
Role highlights
Requirements
- Assist to oversee daily operations in all guest
- Experience team, drive departmental objectives for self and team, ensure effective communication and working in a team to reach department KPIs.
- Create a “WOW” experience of guests, elevating on guest experience - inclusive of high impact touch points and consistently meet and exceed guests and VIP expectations.
- Experience team to ensure that appropriate training was conducted, and guidance provided to perform on their task.
- Experience Executive on roles and responsibilities and support new team members in any areas that they are not yet competent to handle independently.
Role Quick Info
Company Hilton
Brand Hilton Singapore Orchard
Category Rooms & Guest Services
Location Singapore
Address 333 Orchard Road, 238867
Work type Full-time
Pay Estimated $3,200 - $5,200 / month (role-title estimate)
Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.
Tags
12 labels HotelRoomsGuest ExperienceGuest-FacingFront OfficeLeadershipEntry LevelRequires ExperienceShift WorkCustomer RecoveryF&BFull-Time