Hilton · Hilton
Chief Concierge - DoubleTree by Hilton Singapore Robertson Quay (Pre-Opening)
Role summary
At Hilton, this Chief Concierge - DoubleTree by Hilton Singapore Robertson Quay (Pre-Opening) role focuses on you will oversee the operations of the concierge desk, manage VIP services, and work closely with other departments to coordinate special requests and in this role, you will ensure the concierge team maintains the highest standards of service and professionalism. The employer notes in addition, this role requires the following minimum qualifications: and Proven experience in a concierge or guest service role, ideally in a hotel setting.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- You will oversee the operations of the concierge desk, manage VIP services, and work closely with other departments to coordinate special requests.
- In this role, you will ensure the concierge team maintains the highest standards of service and professionalism.
- Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
- Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
- Manage guest communications: Receive and deliver messages, mail, packages, and faxes
Requirements
- In addition, this role requires the following minimum qualifications:
- Proven experience in a concierge or guest service role, ideally in a hotel setting.
- Strong leadership and team management skills, with the ability to train and motivate staff.
- In-depth knowledge of local attractions, dining, events, and activities.
- Exceptional communication and interpersonal skills, with the ability to handle high-pressure situations and guest requests.
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.