Front Desk Service Agent

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-area estimate)

Role summary

At DoubleTree by Hilton Singapore Robertson Quay, this Front Desk Service Agent role focuses on long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. Requirements include provide hotel and local knowledge and Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay.
You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly.
As a Front Desk Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out:

Requirements

Provide hotel and local knowledge:
Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
In addition, this role requires the following minimum qualifications:
Previous experience in a guest service or front office role within the hospitality industry.
Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.

Role Quick Info

Company Hilton

Brand DoubleTree by Hilton Singapore Robertson Quay

Category Rooms & Guest Services

Location Singapore

Address 3 Nanson Road, 238910

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.