COMO Hotels and Resorts · COMO Metropolitan Singapore
Reservations Agent
Role summary
At COMO Metropolitan Singapore, this Reservations Agent role focuses on ensuring a consistent high standard of sales-focused customer service, with welcoming, warm, persuasive selling skills to convert enquiries to achieve targets. Requirements include ensure a consistent high standard of sales-focused customer service, with welcoming, warm, persuasive selling skills to convert enquiries to achieve targets and Maintain knowledge of hotel and hospitality collection food and beverage offerings and facilities, with awareness to promote Comoclub loyalty program.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Ensure a consistent high standard of sales-focused customer service, with welcoming, warm, persuasive selling skills to convert enquiries to achieve targets.
- Maintain knowledge of hotel and hospitality collection food and beverage offerings and facilities, with awareness to promote Comoclub loyalty program.
- Understand reservations and call handling process – telephone etiquette, reservations sequence, and provide prompt, courteous, and efficient service.
- Ensure reservations are entered accurately and updates are maintained consistently, with an understanding of the importance of recording accurate statistical information – market codes, source codes, and origin codes.
- Ensure proper handling of guest issues, overbooking, and potential wait-listed business, and escalation of system support issues to the Reservations Supervisor.
Requirements
- Ensure a consistent high standard of sales-focused customer service, with welcoming, warm, persuasive selling skills to convert enquiries to achieve targets.
- Maintain knowledge of hotel and hospitality collection food and beverage offerings and facilities, with awareness to promote Comoclub loyalty program.
- Knowledge of the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits, and amenities.
- Knowledge of all rates, packages and promotions, policies, and procedures.
- Be proficient in operating relevant reservation systems (Opera PMS, etc.)
Role Quick Info
Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.