Duty Manager

Rooms & Guest Services Full-time likely Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Pullman Singapore, this Duty Manager role focuses on conducting daily briefings and ensure that all pertinent information is well received by team members. Requirements include at least two (2) years of experience in a similiar capacity Sound knowledge in Hotel PMSExcellent customer service skills and enjoy creating delightful moments for guests Able and Strong analytical and problem-solving skills.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Conduct daily briefings and ensure that all pertinent information is well received by team members
Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
Ensure documentation of all guest related issues using the logbook
Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates Require to make objective decisions and handle any complaints and emergencies in a level-headed manner

Requirements

At least two (2) years of experience in a similiar capacity Sound knowledge in Hotel PMSExcellent customer service skills and enjoy creating delightful moments for guests Able to thrive in a dynamic and fast paced environment
Strong analytical and problem-solving skills

Role Quick Info

Company Accor

Brand Pullman Singapore

Category Rooms & Guest Services

Location Singapore

Work type Full-time likely

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.