Senior Manager, Casino Guest Experience & Engagement

Casino & Gaming Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Senior Manager, Casino Guest Experience & Engagement role focuses on overseeing the deployment and effectiveness of the GEE Team to gather actionable guest feedback. Requirements include experience Insights Specialist and Foster a positive and professional team culture through effective communication and leadership.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Oversee the deployment and effectiveness of the GEE Team to gather actionable guest feedback.
Manage daily GEE operations of gaming areas, ensuring optimal staffing and service delivery.
Lead, coach, and mentor direct reports including guest Engagement Manager, guest

Requirements

Experience Insights Specialist.
Conduct performance reviews and manage staff attendance and productivity.
Foster a positive and professional team culture through effective communication and leadership.
Assist in leading the execution of business initiatives and provide feedback on operational effectiveness.
Maintain strong relationships with valued gaming guests, ensuring personalized service and engagement.

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Casino & Gaming

Location Marina Bay Sands, Singapore

Address 10 Bayfront Avenue, 018956

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.