Marina Bay Sands · Marina Bay Sands
Quality Assurance Specialist, Hotel Training & Quality Assurance
Role summary
At Marina Bay Sands, this Quality Assurance Specialist, Hotel Training & Quality Assurance role focuses on performing unannounced, undercover evaluations of the hotel, apply a thorough understanding of standards and ensure accurate application of these standards in alignment with official guidelines. Requirements include uphold and embrace the highest standards as a Marina Bay Sands TM by embracing the brand and service culture. Comply and follow Marina Bay Sands Workplace Safety and Health Policy practices, policies and guidelines and Self – motivation for continuous learning and development.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Perform unannounced, undercover evaluations of the hotel, apply a thorough understanding of standards and ensure accurate application of these standards in alignment with official guidelines.
- Plan and manage evaluation tasks efficiently, following departmental guidelines to complete assignments in an efficient and timely manner.
- Uphold a professional and discreet demeanor throughout evaluations, representing the department and upholding the hotel’s commitment to excellence.
- Quality Assurance Analysis
- Analyze evaluation data to identify trends, recurring issues, and performance gaps. Use insights to create targeted reports that highlight areas needing improvement.
Requirements
- Uphold and embrace the highest standards as a Marina Bay Sands TM by embracing the brand and service culture. Comply and follow Marina Bay Sands Workplace Safety and Health Policy practices, policies and guidelines.
- Self – motivation for continuous learning and development.
- Create a pleasant working environment that inspires the team and cultivates OneMBS culture.
- Actively participate in departmental meetings as required.
- Prepare reports (daily/weekly/monthly) as stipulated by management.
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.