Senior / Guest Service Executive (Village Cluster)

Rooms & Guest Services Full-time likely Estimated $3,000 - $5,200 / month (title-based)

Role summary

At Far East Hospitality, this Senior / Guest Service Executive (Village Cluster) role focuses on working closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries and providing courteous and efficient service, striving to fulfill each guests’ request whenever possible. The employer notes diploma in Hospitality, Tourism, or related field and Prior experience in Front Office or guest Services preferred.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible.
Ensure all telephone calls are promptly handled within three rings.
Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.

Requirements

Diploma in Hospitality, Tourism, or related field.
Prior experience in Front Office or guest Services preferred.
Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
Leadership qualities with the ability to guide and support team members.
Well-groomed and professional in appearance and conduct.

Role Quick Info

Company Far East Hospitality

Brand Far East Hospitality

Category Rooms & Guest Services

Location Singapore

Work type Full-time likely

Pay Estimated $3,000 - $5,200 / month (title-based)

Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.