Far East Hospitality · Far East Hospitality
Senior / Duty Manager (Village Cluster)
Role summary
At Far East Hospitality, this Senior / Duty Manager (Village Cluster) role focuses on this role is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments and the Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel. The employer notes diploma in Hospitality, Tourism, or related field and At least 2–3 years of Front Office or supervisory experience in the hotel industry.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- This role is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments.
- The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.
- Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
- Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services.
- Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
Requirements
- Diploma in Hospitality, Tourism, or related field.
- At least 2–3 years of Front Office or supervisory experience in the hotel industry.
- Proficient in Opera PMS or other hotel management systems.
- Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
- Strong leadership, communication, and problem-solving skills.
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.