Capella Connects Executive (Reservations & Call Centre)

Rooms & Guest Services Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At Capella Singapore, this Capella Connects Executive (Reservations & Call Centre) role focuses on the Capella Connects Executive handles enquiries regarding hotel facilities and services, taking in-room dining orders, and dining reservations through phone call, emails. Requirements include diploma in Hotel Management or equivalent and at least 1 year of experience in similar capacity.

Summary based on employer-provided role details.

Role highlights

Responsibilities

The Capella Connects Executive handles enquiries regarding hotel facilities and services, taking in-room dining orders, and dining reservations through phone call, emails and guest messaging hub.
The individual also secure and process reservations for guest accommodations, maximizing hotel room rates and occupancy using effective up selling and suggestive selling methods.
Provide responses while anticipating and recognizing individual guest needs
Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc
Pass on requests in a timely and accurate manner to appropriate colleagues

Requirements

Diploma in Hotel Management or equivalent
Minimum 1 year of experience in similar capacity
Knowledge of hotel property management systems as well as extranets and central reservations systems and their functionalities

Role Quick Info

Company Capella Singapore

Brand Capella Singapore

Category Rooms & Guest Services

Location Singapore, 09829

Address 1 The Knolls, Sentosa Island, 098297

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.