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The Ascott Limited · Ascott

Executive, Guest Service

Rooms & Guest Services Full-time Estimated $3,000 - $5,200 / month (role-title estimate)
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Role summary

At Ascott, this Executive, Guest Service role focuses on the Executive, guest Service supports the day-to-day guest service operations at residences and helps to create a pleasant atmosphere to ensure residents' satisfaction.

Summary based on employer-provided role details.

Role highlights

Responsibilities

  • The Executive, guest Service supports the day-to-day guest service operations at residences and helps to create a pleasant atmosphere to ensure residents' satisfaction.
  • He/she is involved in daily administrative and operational activities at the front desk, such as assisting residents with check-in and check-out procedures, responding to residents' queries and providing recommendations on nearby amenities/places of interest.
  • He/she is also required to perform simple bookkeeping functions, report preparation and escalates feedback and complaints to his/her superiors when required.
  • To uphold service excellence, he monitors service responses, provides information and recommendations to guests, resolves guest concerns and feedback and builds rapport.
  • He also tracks guest satisfaction and implements service innovation, improvement and sustainability plans for continuous improvement.

Role Quick Info

Brand Ascott
Location Singapore, Central Singapore
Work type Full-time
Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.

Tags

9 labels
HotelRoomsGuest ExperienceGuest-FacingFront OfficeAdmin SupportCustomer RecoveryServiced ResidenceFull-Time