Guest Services Agent, Service Express

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-title estimate)

Role summary

At The Westin Singapore, this Guest Services Agent, Service Express role focuses on answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Requirements include high school diploma or G. E. D. equivalent and No related work experience.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
Receive, record, and relay messages accurately.
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Provide information to guests about room features, Marriott Bonvoy Loyalty Program, property amenities, and local areas of interest.

Requirements

High school diploma or G. E. D. equivalent.
No related work experience.
No supervisory experience.
License or Certification: None
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Role Quick Info

Company Marriott International

Brand The Westin Singapore

Category Rooms & Guest Services

Location Singapore

Address 12 Marina View, Asia Square Tower 2, 018961

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.