Accor · Raffles Singapore
Bellman
Role summary
At Raffles Singapore, this Bellman role focuses on primary Responsibilities Manages All Porterage Tasks Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage. Requirements include supports and monitors activities the drop-off and pick-up of valet-parked vehicles and the taxi and hired car queue according to priorities and Acts as Supporting Element of the Entire guest Journey Works closely with all hotel colleagues to create efficient, yet personalised services encounters for all residents.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Primary Responsibilities Manages All Porterage Tasks Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage.
- Welcomes all residents and guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas.
- Ensures the smooth running of all hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
- Ensures service standards and individual performance is aligned with Accor Values - guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Participates in the Raffles Hotel Singapore Arrival and Departure
Requirements
- Supports and monitors activities the drop-off and pick-up of valet-parked vehicles and the taxi and hired car queue according to priorities.
- Acts as Supporting Element of the Entire guest Journey Works closely with all hotel colleagues to create efficient, yet personalised services encounters for all residents.
- Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.
- Adheres Workplace Safety and Health (WHS) policies and procedures.
- Performs any other duties and responsibilities that may be assigned.
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.