Accor · Pullman Singapore
Guest Services Officer
Role summary
At Pullman Singapore, this Guest Services Officer role focuses on assisting guests with check-in and check-out, and other cashiering duties Register guests and assigns rooms according to their reservation confirmation and working towards maximising room revenue by upselling higher room categories to guests whenever possible. The employer notes secondary / High school education and Good reading and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage No experience is required, training will be provided.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Assist guests with check-in and check-out, and other cashiering duties Register guests and assigns rooms according to their reservation confirmation
- Work towards maximising room revenue by upselling higher room categories to guests whenever possible
- Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.
- Prepare VIP list and send email out to all operations department daily. To recommend tourist attractions and places to visit
- Prepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily. Update, check and input ACDCPrepare Decoration for guests who opted for the package
Requirements
- Secondary / High school education
- Good reading and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage No experience is required, training will be provided
- Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.