Accor · Pullman Singapore
Front Office Manager
Role summary
At Pullman Singapore, this Front Office Manager role focuses on attending scheduled departmental and interdepartmental meetings, and disseminate relevant information to the team and ensuring that hotel guests are taken care of in accordance with SOPs and guidelines, and resolve service issues, incidents or accidents as required. The employer notes proficient knowledge in Hotel PMSExcellent communication and interpersonal skills with colleagues and guests and Excellent customer service skills and enjoy creating delightful moments for guests Able to thrive in a dynamic and fast paced environment.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Attend scheduled departmental and interdepartmental meetings, and disseminate relevant information to the team
- Ensure that hotel guests are taken care of in accordance with SOPs and guidelines, and resolve service issues, incidents or accidents as required
- Manage department controllable expenses to achieve or exceed budgeted goals Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
- Responsible for recruiting, disciplining and counselling employees appropriately
- Work with Talent & Culture to develop and design training programmes for upskilling of employee’s soft & technical skills
Requirements
- Proficient knowledge in Hotel PMSExcellent communication and interpersonal skills with colleagues and guests
- Excellent customer service skills and enjoy creating delightful moments for guests Able to thrive in a dynamic and fast paced environment
- Strong analytical and problem-solving skills
- Strong operational leadership with a business mindset To be fully conversant with: Hotel fire procedures Hotel security procedures Hotel Health & Safety policy and procedures Read, write and speak English fluently
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.