Marriott International · Marriott International Corporate
Manager, D+TT Command Centre IT Support
Role summary
At Marriott International Corporate, this Manager, D+TT Command Centre IT Support role focuses on providing Level 1/2 technical support for Command Centre associates during assigned shifts, including guidance on tools, processes, and technical triage. Requirements include 2+ years’ experience in IT service desk, desktop support, NOC/command centre operations, or technical support in a 24x7 environment and Working knowledge of ITIL/ITSM practices (incident, problem, change) and disciplined ticket hygiene.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Provide Level 1/2 technical support for Command Centre associates during assigned shifts, including guidance on tools, processes, and technical triage.
- Support hotels requesting technical assistance during cutover and hypercare, providing timely troubleshooting, guidance, and clear communications.
- Troubleshoot connectivity issues impacting hotel operations (e.g., network access, DNS/DHCP, Wi-Fi/LAN, VPN or upstream connectivity) and coordinate escalation to appropriate resolver groups and vendors.
- Assist hotels with user access and account issues across systems introduced during the Power of M transition (e.g., login failures, role/access provisioning, MFA/SSO issues), following approved access processes.
- Diagnose and resolve workstation and end-user issues (hardware, OS, peripheral, application/client configuration), ensuring minimal disruption to hotel operations.
Requirements
- 2+ years’ experience in IT service desk, desktop support, NOC/command centre operations, or technical support in a 24x7 environment.
- Working knowledge of ITIL/ITSM practices (incident, problem, change) and disciplined ticket hygiene.
- Experience logging and tracking work in Service Now and/or Jira, including creating clear defect/bug reports and providing timely status updates.
- Demonstrated ability to troubleshoot network/connectivity issues and workstation/end-user computing issues using a structured approach.
- Comfortable supporting identity and access issues (accounts, roles, MFA/SSO) and following approved access provisioning processes.
Role Quick Info
Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.