Marriott International · Marriott International Corporate
Director, D+TT Command Center Tech Lead
Role summary
At Marriott International Corporate, this Director, D+TT Command Center Tech Lead role focuses on providing operational oversight of the Command Center during assigned shifts, ensuring adherence to standard operating procedures and service expectations. Requirements include 5+ years’ experience in IT operations, service management, NOC/command center operations, or technical operations leadership in a 24x7 environment and Demonstrated experience leading on-shift teams and coordinating incident response, escalation, and resolution.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Provide operational oversight of the Command Center during assigned shifts, ensuring adherence to standard operating procedures and service expectations.
- Assist in, coordinate, and document operational decisions required within the Command Center, ensuring timely follow-through and stakeholder alignment.
- Monitor property issues and incidents; escalate to required internal teams and external vendors as appropriate, and drive issues through to resolution with clear ownership, timelines, and updates.
- Ensure scheduled global check-in calls occur on time (every 3 hours), including preparation of talking points, attendance tracking, and capturing actions/decisions.
- Prepare, maintain, and monitor “Mission Control” dashboards, proactively investigating and reacting to anomalies or adverse trends in reporting.
Requirements
- 5+ years’ experience in IT operations, service management, NOC/command center operations, or technical operations leadership in a 24x7 environment.
- Demonstrated experience leading on-shift teams and coordinating incident response, escalation, and resolution.
- Experience working with vendors and third parties, including escalation management and resolution tracking.
- Strong understanding of monitoring concepts (dashboards, alerting, KPIs/SLAs) and structured troubleshooting/triage.
- Familiarity with ITIL/ITSM processes (incident, problem, change) and ticketing tools (e.g., Service Now, Jira) preferred.
Role Quick Info
Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.