Guest Relations Agent

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-area estimate)

Role summary

At Marina Bay Sands, this Guest Relations Agent role focuses on providing an impactful presence at the hotel lobby, exuding confidence and creating meaningful connection with guests that walk into the lobby. Requirements include diploma or bachelor’s degree in hospitality management from a recognized institution is an advantage and at least 1 year experience in a guest relations role within a hotel, airline or F&B establishment.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Provide an impactful presence at the hotel lobby, exuding confidence and creating meaningful connection with guests that walk into the lobby
Greeting guests, and providing an engaging warm welcome or fond farewell upon arrival and departure
Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile
Interact with guests throughout the hotel lobby to enhance the service experience with the introduction of all hotel services and facilities
Provide unexpected surprises that will delight guests during their hotel stay or dining experience

Requirements

Diploma or bachelor’s degree in hospitality management from a recognized institution is an advantage
Minimum 1 year experience in a guest relations role within a hotel, airline or F&B establishment
Prior experience in hospitality, tourism, airline, luxury fashion, entertainment or customer-service related industry
English language fluency is required
Naturally outgoing, personable, sociable, and eloquent

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Rooms & Guest Services

Location Marina Bay Sands, Singapore

Address 10 Bayfront Avenue, 018956

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.