At Your Service Agent (Call Centre)

F&B Service Full-time Estimated $1,800 - $3,000 / month (role-area estimate)

Role summary

At JW Marriott Singapore South Beach, this At Your Service Agent (Call Centre) role focuses on operating telephone switchboard, processing guest requests for wake up calls, and connecting and directing calls to the appropriate extension. Requirements include a high school diploma or GED equivalent.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension.
Provide information to guests about room features, property amenities, and local areas of interest.
Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.

Requirements

High school diploma or GED equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Role Quick Info

Company Marriott International

Brand JW Marriott Singapore South Beach

Category F&B Service

Location Singapore, Singapore

Address 30 Beach Road, 189763

Work type Full-time

Pay Estimated $1,800 - $3,000 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.