Reservations Agent/Supervisor

Rooms & Guest Services Full-time likely Estimated $2,800 - $4,500 / month (title-based)

Role summary

At ibis Singapore on Bencoolen, this Reservations Agent/Supervisor role focuses on handling telephone and email enquiries, accept reservations, and input booking details accurately into the hotel PMS (Opera). Requirements include diploma in Hospitality, Tourism, Business Administration, or related field. Previous experience in reservations, front office and Familiarity with hotel PMS systems (Opera preferred) and Microsoft Office.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Handle telephone and email enquiries, accept reservations, and input booking details accurately into the hotel PMS (Opera).
Provide professional, friendly, and efficient service to guests, clients, and callers to create a positive hotel image.
Ensure all reservation details, guest information, and payment guarantees are recorded correctly in the system. Respond to reservation enquiries and emails promptly and ensure all bookings are processed without backlog.
Maintain accurate guest histories and reservation records to support personalised guest service.
Upsell rooms and promote hotel services to maximise occupancy and revenue.

Requirements

Diploma in Hospitality, Tourism, Business Administration, or related field. Previous experience in reservations, front office, or customer service in the hospitality industry is an advantage.
Familiarity with hotel PMS systems (Opera preferred) and Microsoft Office.
Strong communication and interpersonal skills with a customer-focused approach. Ability to handle multiple enquiries and work efficiently in a fast-paced environment.
Good attention to detail and organisational skills. Ability to work independently and as part of a team. Professional appearance and positive attitude. Willingness to work shifts, weekends, and public holidays if required.

Role Quick Info

Company Accor

Brand ibis Singapore on Bencoolen

Category Rooms & Guest Services

Location Singapore

Work type Full-time likely

Pay Estimated $2,800 - $4,500 / month (title-based)

Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.