Guest Service Supervisor

Rooms & Guest Services Full-time Estimated $2,800 - $4,500 / month (role-title estimate)

Role summary

At Hilton Garden Inn Singapore Serangoon, this Guest Service Supervisor role focuses on overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards. Requirements include strong leadership and team management skills, with the ability to inspire and motivate staff.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Report and Improve: Prepare daily reports, track service trends, and support staff development to enhance performance and guest satisfaction.
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions

Requirements

Strong leadership and team management skills, with the ability to inspire and motivate staff.
Excellent communication and interpersonal skills, with a guest-centric approach.
Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
Proficiency in hotel property management systems (PMS) and front office operations.
Proficiency in English; additional languages are a plus.

Role Quick Info

Company Hilton

Brand Hilton Garden Inn Singapore Serangoon

Category Rooms & Guest Services

Location Singapore

Address 3 Belilios Road, 219924

Work type Full-time

Pay Estimated $2,800 - $4,500 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.