Front Office Supervisor / Team Leader

Rooms & Guest Services Full-time Estimated $2,800 - $4,500 / month (role-title estimate)

Role summary

At DoubleTree by Hilton Singapore Robertson Quay, this Front Office Supervisor / Team Leader role focuses on you will manage the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. Requirements include assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience and Facilitate team knowledge.

Summary based on employer-provided role details.

Role highlights

Responsibilities

You will manage the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service.
You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards.
Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service:
Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience

Requirements

Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Facilitate team knowledge:
Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Oversee VIP guest experience:
Review VIP reservations and ensure an elevated and seamless check-in and check-out experience

Role Quick Info

Company Hilton

Brand DoubleTree by Hilton Singapore Robertson Quay

Category Rooms & Guest Services

Location Singapore

Address 3 Nanson Road, 238910

Work type Full-time

Pay Estimated $2,800 - $4,500 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.