Marriott International · W Singapore - Sentosa Cove
Rooms Controller
Role summary
At W Singapore - Sentosa Cove, this Rooms Controller role focuses on assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups and reviewing/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. The employer notes high school diploma or G. E. D. equivalent and Less than 1-year related work experience.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups.
- Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations.
- Review out-of-order rooms daily.
- Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment.
- Identify any over-commitments.
Requirements
- High school diploma or G. E. D. equivalent.
- Less than 1-year related work experience.
- No supervisory experience.
- License or Certification: None
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.