Marriott International · The Ritz-Carlton, Millenia Singapore
Guest Relations – Intern (Japan Market)
Role summary
At The Ritz-Carlton, Millenia Singapore, this Guest Relations – Intern (Japan Market) role focuses on ensuring guests’ needs are met, including special requests. Arrange transportation for guests/visitors. Accept and record wake-up call requests. Communicate VIP arrivals to designated personnel. Greet and escort VIPs and processing, organize and coordinate check-ins, check-outs, room assignments/requests/changes, reservations and cancellations; secure payment. The employer notes run and review shift logs/daily memo books and Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Ensure guests’ needs are met, including special requests. Arrange transportation for guests/visitors. Accept and record wake-up call requests. Communicate VIP arrivals to designated personnel. Greet and escort VIPs.
- Process, organize and coordinate check-ins, check-outs, room assignments/requests/changes, reservations and cancellations; secure payment.
- Run and review shift logs/daily memo books.
- Prepare and send faxes to appropriate personnel and guests.
- Coordinate delivery of packages and/or boxes to the proper meeting room or guest room. Communicate parking procedures to guests/visitors.
Requirements
- Run and review shift logs/daily memo books.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a role model.
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.