Intern, Service Delivery / Service Delivery Coordinator

Admin Internship Estimated $1,000 - $1,600 / month (role-title estimate)

Role summary

At SATS, this Intern, Service Delivery / Service Delivery Coordinator role focuses on supporting Service Delivery team in data preparation, customer issue tracking hygiene, and cadence discipline. Requirements include strong analytical and problem-solving skills.

Summary based on employer-provided role details.

Role highlights

Responsibilities

To support Service Delivery team in data preparation, customer issue tracking hygiene, and cadence discipline.
Assist in designing dashboards and data models to translate operational performance data into SLA scorecard view, and the development of AI-prompts based on early-warning indicators and signals to predict SLA breaches, using AI/ML techniques.
Perform various administrative duties such as scheduling meetings, maintaining account files, preparation of presentation decks and report cards.
Works effectively with teams across departments to support improvement initiatives and data collection.
He/She will also support the design, prototype, and refinement of AI-enabled platforms that track, monitor, and analyze service performance against Airline Service Level Agreements (SLAs).

Requirements

Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to link data insights to real-world operational decisions.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Experience with tools such as Power BI is preferred (not mandatory)

Role Quick Info

Company SATS

Brand SATS

Category Admin

Location SGP,, Inflight Catering Centre 1

Work type Internship

Pay Estimated $1,000 - $1,600 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.