Senior Analyst, IT Application Support

IT Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Senior Analyst, IT Application Support role focuses on providing level 2 application support, minor projects and request fulfilment. Requirements include degree or equivalent qualification in Computer Science, Information Systems, Software Engineering, or a related discipline and ITIL certification or experience working within ITIL-based service management environments will be advantageous.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Provide level 2 application support, minor projects and request fulfilment.
Front incoming incident tickets from end users to resolve application and software issues
Provide incident resolution management and root cause analysis techniques to determine cause and resolve complex system issues.
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

Requirements

Degree or equivalent qualification in Computer Science, Information Systems, Software Engineering, or a related discipline.
ITIL certification or experience working within ITIL-based service management environments will be advantageous.
Minimum 5 years of experience in application support, software development, or a related technical role.
Strong development experience in. NET technologies (ASP. NET, VB. NET, C#,. NET Framework 3.5 and above), Java Script, HTML5, JSON, XML, and scripting.
Knowledge of Java and Microsoft SQL Server, including database development, reporting, and troubleshooting.

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category IT

Location Perennial Business City, Singapore

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.