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Mandai Wildlife Group · Mandai Wildlife Group

Guest Experience Officer (Contact Centre), Park Operations

Attractions & Tourism Full-time likely Estimated $3,000 - $5,200 / month (role-title estimate)
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Role summary

At Mandai Wildlife Group, this Guest Experience Officer (Contact Centre), Park Operations role focuses on be well-versed in information of all Parks.

Summary based on employer-provided role details.

Role highlights

Responsibilities

  • Be well-versed in information of all Parks.
  • Effectively manage guests’ enquiries and feedback within set SLAs and via various channels and platforms (which include, but are not limited to, emails, calls, livechat, and social media).
  • Able to identify problem statements / issues and provide appropriate handling to escalated cases.
  • Maintain a high standard of quality responses to guests to uphold service quality standards and ensure consistency.
  • Work with various departments and stakeholders within MWG to enhance guest experience and satisfaction.

Role Quick Info

Location Singapore
Work type Full-time likely
Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.

Tags

10 labels
AttractionsTourismGuest ExperienceGuest-FacingBack Of HouseRequires ExperienceOutdoorCustomer RecoveryF&BFull-Time