IHG Hotels & Resorts · Holiday Inn Express & Suites Singapore Novena
Outlet Supervisor/Senior Service Associate
Role summary
At Holiday Inn Express & Suites Singapore Novena, this Outlet Supervisor/Senior Service Associate role focuses on the Outlet Supervisor / Senior Service Associate deliver exceptional customer focused service through adherence to Inter Continental Hotels Group Policies and Procedures and establish and maintain effective colleague working relationships. The employer notes attend and participate in training sessions as scheduled and 2 years of related experience or an equivalent combination of education and experience.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- The Outlet Supervisor / Senior Service Associate deliver exceptional customer focused service through adherence to Inter Continental Hotels Group Policies and Procedures.
- Establish and maintain effective colleague working relationships.
- Deliver high service standards in accordance with departmental standards and procedures.
- Prepare for service by ensuring:
- converse with guests about wine, advise the types and styles of wine, take and serve wine orders
Requirements
- Attend and participate in training sessions as scheduled.
- 2 years of related experience or an equivalent combination of education and experience
- Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
- Demonstrated ability to interact with guests, colleagues and third parties that reflects highly on the hotel, the brand and the Company.
- We proudly offer a straightforward, uncompromising and modern guest experience by providing more where it matters most to our guests.
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.