Operator

Operations Full-time Estimated $2,800 - $5,500 / month (role-area estimate)

Role summary

At DoubleTree by Hilton Singapore Robertson Quay, this Operator role focuses on answering guest phone calls, responding to inquiries, and providing information about hotel services and amenities. Requirements include service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly and In addition, this role requires the following minimum qualifications.

Summary based on employer-provided role details.

Role highlights

Responsibilities

You will be responsible for answering guest phone calls, responding to inquiries, and providing information about hotel services and amenities.
guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
Follow-Up: Relay guest requests to relevant departments and ensure timely follow-up.
Support internal communication across hotel teams.
Maintain accurate logs of guest interactions and update guest profiles for future personalization.

Requirements

Service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly.
In addition, this role requires the following minimum qualifications:
Previous experience in guest service, front office, or call center roles within hospitality.
Excellent verbal and interpersonal skills; able to handle inquiries professionally and courteously.

Role Quick Info

Company Hilton

Brand DoubleTree by Hilton Singapore Robertson Quay

Category Operations

Location Singapore

Address 3 Nanson Road, 238910

Work type Full-time

Pay Estimated $2,800 - $5,500 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.