Director of Front of House

Leadership & Development Full-time Estimated $9,000 - $16,000 / month (role-title estimate)

Role summary

At Conrad Singapore Marina Bay, this Director of Front of House role focuses on strategic & Operational Leadership. Requirements include champion a guest-first culture, resolving issues proactively and effectively and Continuously gather and act on guest feedback to improve service delivery.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Strategic & Operational Leadership
Lead and oversee all Front of House operations to deliver exceptional guest experiences
Drive service excellence, guest satisfaction, and brand consistency across all touchpoints
Maintain a strong presence in the lobby, setting the benchmark for service standards
Ensure readiness for peak periods, VIP arrivals, and special events

Requirements

Champion a guest-first culture, resolving issues proactively and effectively
Continuously gather and act on guest feedback to improve service delivery
Maintain detailed guest profiles to enhance personalization and loyalty
Team Leadership & Talent Development
Inspire, coach, and develop a high-performing team of department leaders and frontline staff

Role Quick Info

Company Hilton

Brand Conrad Singapore Marina Bay

Category Leadership & Development

Location Singapore

Address 2 Temasek Boulevard, 038982

Work type Full-time

Pay Estimated $9,000 - $16,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.