Assistant Manager, Guest Service

Rooms & Guest Services Full-time Estimated $3,200 - $5,200 / month (role-title estimate)

Role summary

At Ascott, this Assistant Manager, Guest Service role focuses on managing the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground. Requirements include at least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory or Managerial role and diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
Review and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to them
Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness
Evaluate employee performance and work with the Human Resource Team to provide staffing recommendations
Promote teamwork and quality service within the team and coordination with the other departments

Requirements

At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory or Managerial role
Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification.
Supervisory or Managerial skills
Passion for coaching and guiding.
Passion in learning a variety of tasks, including handling paperwork and managing a team

Role Quick Info

Company The Ascott Limited

Brand Ascott

Category Rooms & Guest Services

Location Singapore, Central Singapore

Work type Full-time

Pay Estimated $3,200 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.